Privacy policy
Veitch Solicitors & Notaries will be a "controller" of the personal information that you provide to us when you instruct us to act on your behalf.
When you become a client of Veitch Solicitors & Notaries, we will collect, store and use the personal information, such as full name, date of birth, home address, telephone numbers, email addresses and financial information that you provide to us in your instructions and during the course of our solicitor / client relationship. We collect notes from our conversations with you and from comments you make, services you show interest in and how and when you contact us. We store copies of documents you provide to prove your age or identity. This will include details of your full name, date of birth, home address and facial image. We may ask you for additional personal information during the course of our client / solicitor relationship, which shall be collected, stored and used in accordance with this privacy notice.
We also collect, store and use the following personal information relating to you when you become our client from sources such as Estate Agencies and other Solicitors: full name, home address, date of birth, email address and telephone numbers.
If we have reason to disclose your personal data to a third party, for example Estate Agencies, other Solicitors, Surveyors, Utility Companies, Financial Institutions, Charities, Searching Services and public bodies such as The Land Register and Revenue Scotland then that third party will become the “controller” of the disclosed personal data.
WHY WE NEED YOUR PERSONAL INFORMATION – CONTRACTUAL PURPOSES
We need to collect our clients' personal information so that we can comply with our contractual obligations. We will use our clients' personal information to:
If you do not provide us with all of the personal information that we need to collect then this may affect our ability to provide you with legal advice and / or represent you as your solicitors.
WHY WE NEED YOUR PERSONAL INFORMATION – LEGITIMATE PURPOSES
We may also process our clients' personal information in pursuit of our legitimate interests to:
Where we process your personal information in pursuit of our legitimate interests, you have the right to object to us using your personal information for the above purposes. If you wish to object to any of the above processing, please contact us in writing at:
Veitch Solicitors & Notaries, 12 High Street, Linlithgow EH49 7AG, by telephone on 01506 842100 or by email at [email protected], or via our website at www.tsveitch.com. If we comply with your objection, this may affect our ability to undertake the tasks above for the benefit of you as a client.
WHY WE NEED YOUR PERSONAL INFORMATION – LEGAL OBLIGATIONS
We are under a legal obligation to process certain personal information relating to our clients for the purposes of complying with our obligations under:
OTHER USES OF YOUR PERSONAL INFORMATION
We may ask you if we can process your personal information for additional purposes. Where we do so, we will provide you with an additional privacy notice with information on how we will use your information for these additional purposes.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may be required to share personal information with statutory or regulatory authorities and organisations to comply with statutory obligations. Such organisations include for example – the Law Society of Scotland, HMRC, The Land Registry, Revenue Scotland etc. for the purposes of fulfilling our contractual obligations.
We may also share personal data with our professional advisors for the purposes of taking advice.
Veitch Solicitors & Notaries employs third party suppliers to provide services, including IT, Accountancy etc. These suppliers may process personal data on our behalf as "processors" and are subject to written contractual conditions to only process that personal data under our instructions and protect it.
In the event that we do share personal data with external third parties, we will only share such personal data strictly required for the specific purposes and take reasonable steps to ensure that recipients shall only process the disclosed personal data in accordance with those purposes.
HOW WE PROTECT YOUR PERSONAL INFORMATION
Your personal information is stored on our electronic and paper filing systems. Our servers are based in the UK and accessed by our staff for the purposes set out above. We know how much data security matters to all our clients and with this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We keep our clients' personal data for as long as is necessary for the purpose for which it was collected. We will review and possibly delete your personal information following a period of at least ten years after you have ceased to be our client or following the completion of the transaction.
We have a data retention policy that sets out the periods for retaining and reviewing all information that we hold. This sets out different retention periods and you can request a copy by contacting us at Veitch Solicitors & Notaries, 12 High Street, Linlithgow EH49 7AG, www.tsveitch.com, by telephone on 01506 842100 or by email to [email protected].
YOUR RIGHTS
You can exercise any of the following rights by writing to us at Veitch Solicitors & Notaries, 12 High Street, Linlithgow EH49 7AG or [email protected].
Your rights in relation to your personal information are:
Any requests received by Veitch Solicitors & Notaries will be considered under applicable data protection legislation. If you remain dissatisfied, you have a right to raise a complaint with the Information Commissioner's Office at www.ico.org.uk
When you become a client of Veitch Solicitors & Notaries, we will collect, store and use the personal information, such as full name, date of birth, home address, telephone numbers, email addresses and financial information that you provide to us in your instructions and during the course of our solicitor / client relationship. We collect notes from our conversations with you and from comments you make, services you show interest in and how and when you contact us. We store copies of documents you provide to prove your age or identity. This will include details of your full name, date of birth, home address and facial image. We may ask you for additional personal information during the course of our client / solicitor relationship, which shall be collected, stored and used in accordance with this privacy notice.
We also collect, store and use the following personal information relating to you when you become our client from sources such as Estate Agencies and other Solicitors: full name, home address, date of birth, email address and telephone numbers.
If we have reason to disclose your personal data to a third party, for example Estate Agencies, other Solicitors, Surveyors, Utility Companies, Financial Institutions, Charities, Searching Services and public bodies such as The Land Register and Revenue Scotland then that third party will become the “controller” of the disclosed personal data.
WHY WE NEED YOUR PERSONAL INFORMATION – CONTRACTUAL PURPOSES
We need to collect our clients' personal information so that we can comply with our contractual obligations. We will use our clients' personal information to:
- provide you with legal advice, including by communicating with you in person, by telephone, letter and/or email;
- represent you as your solicitors in connection with the service which you have requested, for example, conveyancing, making a will, powers of attorney, executry services, notarising and legalisation or other expertise;
- respond to and communicate with you regarding any questions, comments, support needs, concerns or any complaints you may raise;
If you do not provide us with all of the personal information that we need to collect then this may affect our ability to provide you with legal advice and / or represent you as your solicitors.
WHY WE NEED YOUR PERSONAL INFORMATION – LEGITIMATE PURPOSES
We may also process our clients' personal information in pursuit of our legitimate interests to:
- promote our services by sending clients communications with information about our services, upcoming events and legal updates;
- carry out statistical analysis and business planning.
Where we process your personal information in pursuit of our legitimate interests, you have the right to object to us using your personal information for the above purposes. If you wish to object to any of the above processing, please contact us in writing at:
Veitch Solicitors & Notaries, 12 High Street, Linlithgow EH49 7AG, by telephone on 01506 842100 or by email at [email protected], or via our website at www.tsveitch.com. If we comply with your objection, this may affect our ability to undertake the tasks above for the benefit of you as a client.
WHY WE NEED YOUR PERSONAL INFORMATION – LEGAL OBLIGATIONS
We are under a legal obligation to process certain personal information relating to our clients for the purposes of complying with our obligations under:
- The Law Society of Scotland requirements for solicitors. The Law Society of Scotland is responsible for regulating Scottish solicitors and setting Standards of Service and Standards of Conduct in which we are required to fully adhere to;
- The Anti Money Laundering Regulations. These regulations require us to be satisfied as to the identity of our clients and as to the source of funds passing through our hands. In order to comply with these Regulations we may need to ask you for proof of identity and other information relating to these matters. We reserve the right to withdraw from acting for you if you fail to provide us with the information requested of you and required in connection with our Anti Money Laundering procedures.
OTHER USES OF YOUR PERSONAL INFORMATION
We may ask you if we can process your personal information for additional purposes. Where we do so, we will provide you with an additional privacy notice with information on how we will use your information for these additional purposes.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may be required to share personal information with statutory or regulatory authorities and organisations to comply with statutory obligations. Such organisations include for example – the Law Society of Scotland, HMRC, The Land Registry, Revenue Scotland etc. for the purposes of fulfilling our contractual obligations.
We may also share personal data with our professional advisors for the purposes of taking advice.
Veitch Solicitors & Notaries employs third party suppliers to provide services, including IT, Accountancy etc. These suppliers may process personal data on our behalf as "processors" and are subject to written contractual conditions to only process that personal data under our instructions and protect it.
In the event that we do share personal data with external third parties, we will only share such personal data strictly required for the specific purposes and take reasonable steps to ensure that recipients shall only process the disclosed personal data in accordance with those purposes.
HOW WE PROTECT YOUR PERSONAL INFORMATION
Your personal information is stored on our electronic and paper filing systems. Our servers are based in the UK and accessed by our staff for the purposes set out above. We know how much data security matters to all our clients and with this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We keep our clients' personal data for as long as is necessary for the purpose for which it was collected. We will review and possibly delete your personal information following a period of at least ten years after you have ceased to be our client or following the completion of the transaction.
We have a data retention policy that sets out the periods for retaining and reviewing all information that we hold. This sets out different retention periods and you can request a copy by contacting us at Veitch Solicitors & Notaries, 12 High Street, Linlithgow EH49 7AG, www.tsveitch.com, by telephone on 01506 842100 or by email to [email protected].
YOUR RIGHTS
You can exercise any of the following rights by writing to us at Veitch Solicitors & Notaries, 12 High Street, Linlithgow EH49 7AG or [email protected].
Your rights in relation to your personal information are:
- you have a right to request access to the personal information that we hold about you by making a "subject access request";
- if you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information;
- you have a right to request that we restrict the processing of your personal information for specific purposes; and
- if you wish us to delete your personal information, you may request that we do so.
Any requests received by Veitch Solicitors & Notaries will be considered under applicable data protection legislation. If you remain dissatisfied, you have a right to raise a complaint with the Information Commissioner's Office at www.ico.org.uk
COOKIE policy
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